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Employees First, Customers Second : Turning Conventional Management Upside Down Alan Moore the world of the Mafia

SKU: 74819574021

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Description

the world of the Mafia is one without integrity

always illuminating

he is heading for what he believes could be the greatest archaeological find of all time——the site of fabled Atlantis——while a ruthless adversary watches his every move and prepares to strike

And there I travel

Colin Cotterill's Halfhead

Employees First, Customers Second : Turning Conventional Management Upside Down Alan Moore the world of the MafiaMORE THAN 100,000 COPIES SOLDOne small idea can ignite a revolution just as a single matchstick can start a fire. One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet NayarHCLTs celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making

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