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Units of competency PSPGEN002 Use routine workplace communication techniques PSPETH001 Uphold the values and principles of public service PSPGEN016 Address client needs PSPGEN003 Deliver a service to clients If you require RPL Kits with comprehensive benchmarking
Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English If you require RPL Kits with comprehensive benchmarking
Core units BSBTWK201 Work effectively with others SITHIND006 Source and use information on the hospitality industry SITHIND007 Use hospitality skills effectively SITXCCS011 Interact with customers SITXCOM007 Show social and cultural sensitivity SITXWHS005 Participate in safe work practices Elective units SITXFSA005 Use hygienic practices for food safety SIRXSLS001 Sell to the retail customer BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBSUS211 Participate in sustainable work practices BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)
assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHCCC018 Prepare food to meet special dietary requirements
Core units FBPOPR1003 Communicate workplace information FBPOPR1009 Follow work procedures to maintain quality FBPWHS1001 Identify safe work practices MSMENV272 participate in environmentally sustainable work practices Elective units FBPFSY1001 Follow work procedures to maintain food safety FBPOPR1001 Pack or unpack product manually FBPOPR1002 Operate automated washing equipment FBPOPR1004 Prepare basic mixes FBPOPR1005 Operate basic equipment If you require RPL Kits with comprehensive benchmarking
Session Plan-TLIC0023 Operate four wheel drive vehicle Training And Assessment Strategy Units of competency PSPGEN002 UseOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these
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