Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour LLN Kit (Skill Set) Units of competency CHCCCS020 Respond

Units of competency CHCCCS020 Respond effectively to behaviours of concern CHCCCS009 Facilitate responsible behaviour CHCAGE005 Provide support to people living with dementia CHCCCS008 Develop strategies to address unmet needs If you require RPL Kits with comprehensive benchmarking

Core units AHCLSC206 Assist with landscape construction work AHCLSC207 Construct low-profile timber or modular retaining walls AHCLSC208 Install aggregate paths AHCLSC209 Lay paving AHCMOM203 Operate basic machinery and equipment AHCPCM204 Recognise plants AHCPGD207 Plant trees and shrubs AHCWHS202 Participate in workplace health and safety processes Electives AHCCHM201 Apply chemicals under supervision AHCLSC210 Install tree protection devices AHCLSC311 Set out site for construction works AHCMOM202 Operate tractors AHCMOM204 Undertake operational maintenance of machinery AHCPMG201 Treat weeds AHCPMG202 Treat plant pests

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3315 Transport forestry logs using trucks If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L ICTSAD501 Model data objects Group M ICTSAS524 Develop

weeds and diseases AHCECR203 Perform basic ecological restoration works AHCECR301 Maintain native ecosystem areas AHCECR307 Read and interpret maps If you require RPL Kits with comprehensive benchmarking

Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour LLN Kit (Skill Set) Units of competency CHCCCS020 RespondOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of