Assessment Kit-SIT20322 Certificate II in Hospitality PSP Core units AURAAA001 Work in

Core units AURAAA001 Work in an automotive administration role AURAFA003 Communicate effectively in an automotive workplace AURAFA005 Write routine texts in an automotive workplace AURAKA001 Use information technology systems AURAQA001 Contribute to quality work outcomes in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Units of competency CPCCVE1011 Undertake a basic construction project CUAACD201 Develop drawing skills to communicate ideas CUAWHS312 Apply work health and safety practices CUADES201 Follow a design process CUASMT413 Develop and implement production work plans CUAACD314 Make scale models BSBCMM411 Make presentations * We can develop additional elective units that are not listed on request (Please contact us for further information)

diseases and disorders AHCSOL303 Implement soil improvements for garden and turf areas Elective units AHCARB301 Implement a tree maintenance program AHCPCM304 Report on health and condition of trees AHCARB303 Perform pruning operations AHCARB305 Dismantle trees AHCARB306 Undertake aerial rescue AHCLSC304 Erect timber structures and features AHCARB308 Install cable and bracing AHCARB309 Implement a tree protection program AHCBER301 Work effectively in an emergency disease or plant pest response AHCBIO302 Identify and report unusual disease or plant pest signs AHCBER303 Carry out emergency disease or plant pest control procedures at infected premises * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and rectify AC machines and circuits MEM18102 Fault-find

Assessment Kit-SIT20322 Certificate II in Hospitality PSP Core units AURAAA001 Work inOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of